Current Business Trends Book Club
New Castle County Chamber of Commerce
February Current Business Trends Book Club
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WHEN: Monday, February 13, 2006
WHERE: County Chamber – Grand Meeting Room
TIME: 4:30 to 5:30 p.m.
BOOK TITLE: Crucial Conversations: Tools for Talking When the Stakes are High
by Kerry Patterson, Joseph Grenny, Ron McMillian and Al Switzler
COST: No charge to attend. Pre-registration requested.
We have all been there – the dread, the anxiety, the nervousness of having THAT conversation. How do we start? What are the right words? How do I keep it from becoming a disaster but still get my point across? My palms are perspiring and there is a lump in my throat.
In Crucial Conversations you will learn to “prepare for high-stakes situations with a proven technique, transform anger and hurt feelings into powerful dialogue, make it safe to talk about almost anything, and to be persuasive not abusive.” In the forward, Stephen R. Covey notes, “From my own work with organizations, including families, and from my own experience, I have come to see that there are a few defining moments in our lives and careers that make all the difference. Many of these defining moments come from crucial or break-through conversations with important people – emotionally charged situations where decisions made take us down one of several roads, each of which leads to an entirely different destination.”
Crucial Conversations lays out proven tools and techniques to have those breakthrough conversations that will make a positive difference. Join us and explore the communication techniques that can allow you to be more successful in approaching THOSE conversations.
To register to attend, please contact John McKay at the NCCCC.
Email: John McKay
Phone: 294-2063