Delaware Business Blog

Do Your Customers Drive Your Business’s Continuous Improvement?

Too many organizations forget who they are here to serve resulting in disorganization and chaos. Learn how to bring the voice of your customer to life and create structure to improve your bottom line.

Join speaker Steve Horah, Managing Partner of Lean Change Agents, LLC and an instructor on the faculty of the University of Delaware’s Lean Six Sigma Green Belt Certificate Program will join us to help you match your key processes with your customer’s critical to quality requirements.

Attendees will learn how to do the following:

  • Identify their stakeholders
  • Establish Vision, Strategies and Goals
  • Develop Customer Requirements
  • Identify and Track Metrics (Delivery and Quality)
  • Align Process Performance with Customer Requirements
  • What: Do Your Customers Drive Your Business’s Continuous Improvement?
    Where: N.C.C. Chamber of Commerce | 12 Penns Way, New Castle, DE 19720
    When: Thursday, December 6, 2012 from 8:00 AM TO 10:00 AM
    Cost: $25 members / $35 non-members

    Register online!

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